At Ivorythreadz, operated by Mindxcel IT Services Private Limited, we are committed to providing a seamless, dependable, and stress-free shopping experience. In this policy, “we,” “our,” and “us” refer to Mindxcel IT Services Private Limited, while “you,” “your,” and “user” refer to customers placing orders on our platform. By placing an order, you agree to the terms outlined below.

Shipping Coverage

• Deliveries are available to all serviceable pin codes within India
• International shipping is not offered at this time

Order Processing

• Orders are usually processed within 1–2 business days after confirmation, excluding weekends and public holidays
• After processing, an order confirmation email with complete order details is sent to your registered email

Estimated Delivery Timeline

Standard delivery generally takes 3–8 business days, depending on courier availability and destination

Unsuccessful Delivery

Delivery may fail due to the following reasons:

• Incorrect or incomplete shipping address
• Recipient not present at the delivery location
• Shipment refused at the doorstep
   

Next Steps:

• Packages returned to our warehouse can be re-dispatched upon request. Contact us to arrange re-delivery.

Damaged or Lost Shipments

• Damaged Orders: If an item arrives damaged, contact customer support within 48 hours and provide clear photographic evidence
• Lost Shipments: If an order is lost during transit, a replacement or refund will be processed after verification with the courier partner

Contact Information

For any shipping or delivery-related queries, reach out to us at: mindxcelitsolutionspvtltd@gmail.com

We are committed to ensuring that every order reaches you safely, promptly, and without inconvenience.